Owner Testimonials

Owner Testimonials

“Been with Empire West for over 10 years now. They managed three houses for me and it had been a breeze, they took care of property repairs, coordinate with the tenants, and deal with vacancy and remodeling and improvement of the properties. They’ve done it with professional and timely manner. They are always available for help and very easy going. I would highly recommend them.”
-Jim Chen
“We have worked with Empire West for our rental needs for the past 7 years. They are quick to take care of our tenants needs. They are very understanding of each of our tenants needs. They are very professional. We continue to work with Empire West because we take quality and service very serious!”
-Nancy Chen
“Empire West has been managing my condo in West Hollywood for the past year. I couldn’t be happier with their service! They always collect the rent (and pay me) on time. Also, they prepped my condo for rental, got me great tenants, and have taken care of any maintenance issues without any problems. I would definitely recommend them to anyone looking for a company to manage their property”
-Michael Figueiredo
“For the fist time ever, we decided to try a property manager with a 6 unit building we own in N. Hollywood. More than one tenant was giving us a real hard time- the building was becoming a major source of stress for us. Within 6 months, serious issues have been resolved and we are very satisfied. Olivia, Jenny and Lupe are smart, organized and know what they are doing which comes from years of experience. I highly recommend.”
-David Johal
“Empire West are doing property management right. They came highly recommended from a good friend and I’m so pleased to have been connected. They have gone above and beyond for me in the last year they have managed my property in Larchmont Village CA. We had to relocate and within a week they found me the perfect tenant after screening dozens. There have been a few hiccups here and there at the house and Alisa and Team have handled them affordably and have filled me in on the drama after things have been resolved, thus eliminating any stress that I’d otherwise have to deal with from out of state. You get so much service for the money. They pay my mortgage, taxes, insurance, gardener, and deal with any property updates/issues as needed and deduct these items from my monthly rental income. They send me a monthly spreadsheet that breaks down expenses and helps during tax time. Alisa and Team are always available when I need them and I cannot recommend them highly enough.”
-Kelly Swain
“The professionalism of Alisa and her staff went beyond my expectations! They took the time and energy to get my condo ready to rent and “vetted” many candidates before we found the perfect tenants! I highly recommend them!!”
-Sandra Heller

“Professional and very knowledgeable company. I’ve worked with several management companies and Empire West is top notch. Very experienced in apartment buildings and work well with tenants and owners. Highly recommend!”
-Mike Pesci

“As a property owner I am very pleased with Empire West Property Management. They placed quality tenants in our Van Nuys property in less than one week and knew far better than I the true market value of our rental property and the customer service is exemplary”
-Lisa Black
“My husband and I hired the team at Empire West to manage our condo. We were moving to another city and needed a professional agency to find tenants as well as deal with all of the intricacies such as maintenance, lease compliance, and rent collection. After we met with their agent we stopped interviewing prospective agencies. We were impressed with Empire because of their professional staff and high level of organization. All of the information we needed was presented in a well thought out package. We are now going into our second year of business with Empire and are still very happy. They found outstanding tenants for us, rent is deposited into our account in a timely fashion every month, any emails I send are responded to very quickly, and my accountant is happy with the financial statements. I highly recommend this team.”
-Heather Snyder
“We do business with Empire West for many years and we recommend their services to any building , home or business owner looking for a company to be professionally managed.”
-Nestor Santtia

“Empire West is managing my rental house for me. This is my first time renting out a home, and they provided guidance on improvements to make before listing the home, and how much rent I could expect to charge. They have provided prompt, efficient service and have handled all tenant issues quickly. Rent is collected and paid on time, and the monthly statements provide complete details of any expenses. They have been terrific, and I highly recommend them to anyone looking for professional property management services.”
-Randy Heath
"We engaged with Empire West as we had placed a tenant in our property who became incredibly difficult to manage. Led by Olivia, Empire West managed the situation which ultimately ended with an eviction. Thankfully, Olivia and her team diligently worked through every step of the process and reclaimed the property. We are located overseas and having a team who was dedicated to our best interests was comforting in an extremely stressful situation. We ended up deciding to sell the property and continued to work Olivia to represent the sale as we had absolutely confidence in her knowledge of the market, and ability to sell the property without any hassle. Would 100% recommend working with Empire West for any property management or real estate needs."
- David Teen
"It is a delight to work with the professional staff at Empire West! I'm happy to report after working together for the past year, I'm wondering why we hadn't done it sooner. I highly recommend them!" 
- Laurie Rosen
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