Privacy Policy

Empire West Property Management, Inc. (“Empire West,” “we,” “our,” or “us”) values the privacy of our clients, tenants, owners, and visitors to our website. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website empirewest.com or use our services, including those provided through third-party platforms like AppFolio.

1. Information We Collect

We collect different types of information from you depending on your interactions with us, including:

Personal Information: Name, email address, phone number, mailing address, and any information you provide through our contact forms, rental applications, and owner portals.

Property-Related Information: Information about rental properties, maintenance requests, and other property management details collected through our website and AppFolio’s rental and owner portals.

Device and Usage Information: Data about your device, IP address, browser type, and interactions with our website (such as pages visited and time spent).

2. How We Use Your Information

We may use your information to:

  • Provide property management services, including handling rental applications, maintenance requests, and tenant-owner communication.
  • Respond to your inquiries submitted through our contact form.
  • Improve our website, services, and user experience.
  • Comply with legal requirements and protect our legal rights.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information with:

Third-Party Service Providers: We work with providers like AppFolio for rental applications, portals, and listings. They use and process your information to facilitate these services on our behalf.

Legal and Compliance Reasons: We may disclose information to comply with legal obligations or in response to lawful requests by public authorities.

4. Security of Your Information

We take security seriously and implement reasonable measures to protect your personal information from unauthorized access and disclosure. However, please be aware that no data transmission over the internet is completely secure.

5. Your Privacy Rights

Residents of certain regions, such as California, may have specific rights regarding their personal information under laws like the California Consumer Privacy Act (CCPA). Depending on your jurisdiction, you may have rights to:

  • Access or delete certain personal information we have collected about you.
  • Opt out of certain data-sharing practices.
  • To exercise these rights, please contact us at info@empirewestrealty.com.

6. Third-Party Links

Our website may contain links to third-party websites, such as AppFolio’s portal. We are not responsible for the privacy practices of these external websites, and we encourage you to review their privacy policies.

7. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. When we do, we will post the updated version with the effective date at the top. We encourage you to review this page periodically.

8. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Empire West Property Management, Inc.
11668 Vanowen Street
North Hollywood, CA 91605
Phone: 818.982.1220
Email: info@empirewestrealty.com