At Empire West Property Management, Inc., we prioritize providing efficient and timely maintenance service to our residents. Our goal is to address all maintenance requests promptly, with emergency issues receiving immediate attention and non-emergency requests typically resolved by the next business day.
Our office is open Monday through Friday, 8:30 AM to 5:00 PM.
Please contact the on-site manager, the property manager or the main office at (818) 982-1220.
For added convenience, you may also submit your maintenance request through our online Residents’ Portal.
Please note the following important guidelines to ensure your maintenance request is handled smoothly:
If you are unable to be present during the scheduled maintenance visit, it is your responsibility to arrange access to your unit. If you cannot be home, please make arrangements for someone 18 years or older to allow access. Failure to provide access may result in charges for the missed appointment.
Our maintenance team will notify you of their estimated arrival time. Most non-emergency requests are addressed within the week following submission.
If the maintenance issue arises from neglect or misuse on your part, you will be responsible for the cost of repairs.
We do not provide lock-out services. If you lose your keys or lock them inside your apartment, please contact a locksmith at your own expense. Once your locks are changed, please provide us with a copy of the new key. If future access to your unit is needed and we do not have a key, you will be charged for changing the locks.
Noise complaints are not considered emergencies. If you feel comfortable, we recommend addressing the issue directly with your neighbors. If the noise persists or they are unresponsive, please submit a maintenance request. For immediate concerns during late hours, contact your local non-emergency police line.
Water leaks that require immediate attention are those that cannot be easily contained, such as a broken pipe or significant flooding. Minor leaks, such as a small drip under a sink, can typically wait until the next business day.
If any of these fixtures are overflowing and causing water to spill onto the floor, it is considered an emergency. If only clogged, attempt to clear the blockage with a plunger. If the issue persists and no other functional toilet is available, please request immediate assistance.
Begin by checking your circuit breakers, which are typically located in the kitchen, hallway or closet. If they are not the issue or if resetting them does not resolve the problem, contact your electric company. If other units in the building have power, the issue may be specific to your account. In cases of recent move-ins, ensure the electricity has been transferred into your name to avoid service interruptions.
In the event of a leak from the roof or ceiling, immediately move furniture and any valuable items out of the way and set up containers to catch the water. If the leak is coming from an upstairs unit, particularly with visible water running, contact us immediately.
If you suspect a natural gas leak, evacuate the area immediately and, from a safe location, call the gas company for assistance. Turn off the malfunctioning appliance and its gas supply, and leave the premises until repairs are made. Please also request a pink work slip from the gas company. The gas company will normally provide this pink slip, which will indicate the size and location of the leak. Please provide this slip to our office so we can send out the appropriate vendor for the job.
If you smell or see smoke, immediately dial 9-1-1. Once you have contacted emergency services, please inform us about the situation.
Empire West provides efficient, hands-on and professional management services for residential and multifamily property owners in the Greater Los Angeles area.
4605 Lankershim Blvd, Suite 824
North Hollywood, CA 91602
